Call Center on Local Governance Program |
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DILG7 established its Call Center on Local Governance Program as an initiative to strengthen the operations of its Local Governance Resource Center (LGRC), a dynamic, interactive and virtual program that contributes to building the DILG as a knowledge centric organization (KCO) and builds learning communities that pursue local governance excellence through knowledge sharing and innovation. The call center program aims at improving service delivery, prompt response to the local government clients, and reaching out to a wider community, utilizing knowledge management to serve clients better by giving relevant and timely info-service to its customers via telephone.
It was launched on December 17, 2009 during the DILG7’s Yearend Evaluation Conference |
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