This program is in response to the President’s call to strengthen government actions in curbing graft and corrupt practices through advocacy, technical assistance and monitoring of LGU compliance to the ARTP Act.

The ARTA Law requires all government offices and  LGUs to formulate a Citizen’s Charter. The Citizen’s Charter is a document that contains relevant information on the frontline services and goods provided by LGUs to its citizens and serves as the standard of their delivery of these services and goods to the public. Said Charter will guide citizens on how to quickly avail of these frontline government services at the community level.

Compliance requirements of this program are the putting up of Citizen’s Charter, Public assistance or complaints desk, one-stop-shop or walk-in service counter and courtesy lane for sr. citizens, pregnant women and PWDs.

The program aims to improve the efficiency and effectiveness of local government units in their delivery of basic public goods and services to the public through anti-red tape practices, thus preventing graft and corruption in their respective jurisdiction. Specifically, the program intends to:

• provide an orientation on the anti-red tape law and its contextualization in the local government units
• know and improve the LGUs' existing systems and procedures
• set up respective Citizen's Charter to serve as the LGU service standard in a manner as provided by the Anti-Red Tape Act
•  provide venues for lawful enforcement through citizens feedback and alliance building within the community and the corruption watchdog groups